Staff

buying viagra online safety Jay Kelsey:  Owner & Managing Member

click here Jay graduated from Southwest Texas State University in 1981 with a Bachelor of Science degree in Criminal Justice and Minor in Political Science. Jay began his career in the insurance and adjusting industry in 1984 when hired by Farmers Insurance Group as a Sales Agent and then transitioned to a Casualty Claims Adjuster. In 1994 Jay left Farmers Insurance to work for Crawford and Company as a Casualty Claims Adjuster and was named Casualty General Adjuster in 2000. In April 2004, Jay left Crawford and Company to start his own independent claims adjusting company, Best Claims Service, which has been operating successfully since that date.

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Kennetha Davis:  Office Manager

naprosyn buy After attending Texas Tech University, Kennetha moved to Austin in 1997 and began working as a Marketing Coordinator for the Central Region Marketing Department for Circle K Stores.  After several years, Circle K was bought out by a national corporation, and the entire marketing department was laid off.  Kennetha took this opportunity to start her family, and while her kids were younger, she held several part-time positions at a Medical & Technology Recruitment Company, a church, and even a teacher at a preschool.  In 2004,  Kennetha jumped back into the workforce where she became the Scheduler & Production Manager for AcuScribe Court Reporters, a court reporting firm located in downtown Austin.  She was quickly was promoted to Office Manager, and during her 10 years working for the firm, she oversaw the office and the employees both in and outside the office, applied for and negotiated contracts for new and increased business from the state.  She continuously worked to improve efficiencies and implement process changes in order to keep the office running smoothly.  In June 2014, Kennetha made her move to become the Office Manager for Best Claims Service.  She quickly caught on to the ins and outs of the adjusting industry.  Her versatility in many different functional areas of the office, from claim assignments to invoicing, payroll, and everything in between, make her a valuable addition to the BCS team.  

 

Eileen Luna:  Casualty General Adjuster

Eileen began her claims career in 1997 with U.S.A.A. and served as a Casualty Claims Adjuster from 1997 through 2005.  In this role, Eileen was responsible for investigating, evaluating, negotiating and settling auto property damage and bodily injury claims while delivering exceptional customer service and exercising sound judgment.  Eileen joined Best Claims Service LLC in 2013 and currently serves as a Casualty General Adjuster handling the investigation and resolution of personal and commercial auto, commercial trucking, cargo and homeowners liability claims.  Eileen maintains a Texas Adjusters and Texas Life Insurance License as well as obtained her Legal Principles Claim Specialist (L.P.C.S.) and Casualty Claim Law Associate (C.C.L.A.) designations.

 

George Strauch IV:  Claims Manager / Casualty General Adjuster

George graduated from the University of Texas at San Antonio in 1998 where he obtained his Bachelor of Arts in Criminal Justice.  Shortly thereafter, George began his professional career at USAA adjusting personal line auto claims.  From 1999 to 2014, George served in various roles of increased responsibility to include Casualty Claims Adjuster, Quality Improvement Specialist, Claims Service Manager, Staff Claims Advisor, and Claims Service Director.  In 2015, George continued to expand his experience and knowledge of the industry with his transition to Best Claims Service LLC where he now serves both personal and commercial line clients.  George currently serves as a Casualty General Adjuster where he handles the investigation and resolution of commercial and personal auto, commercial trucking, cargo, and homeowner’s liability claims.  In 2017, George was assigned the additional title and responsibility of Claims Manager where he oversees the day to day operations of the company.  George currently holds a Texas P&C Adjusters license and has obtained his Chartered Property Casualty Underwriter (C.P.C.U.) and Senior Claims Law Associate (S.C.L.A.) designations. 

 

Janet Williford:  Casualty General Adjuster

Janet joined Crawford & Company in June 1997 as an Administrative Supervisor and transitioned to a Claims Adjuster in 2003 where she adjusted a variety of claims to include workers compensation, personal auto, products liability and commercial liability.  Janet was also assigned a dedicated account for the Texas Association of Public Schools where she handled and resolved a high volume of liability claims.  Janet joined Best Claims Service LLC in April 2012 and currently serves as a Casualty General Adjuster handling the investigation and resolution of personal and commercial auto, commercial trucking, cargo and homeowner’s liability claims.  Janet prides herself on her integrity and enthusiasm and applies these traits to each claim she handles.   Janet is an active member of the Austin Claims Association.

 

James “Jim” Collins:  Casualty General Adjuster

Jim graduated from the University of Texas at Austin in 1976, obtaining his Bachelor of Science in Education with Honors.  In 1977, Jim began his claims career by joining Crawford and Company where he served as a Claims Adjuster handling auto physical damage and casualty claims.  In 1985 Jim transitioned to Littleton Claims where he gained extensive experience investigating heavy truck accidents in addition to handling personal auto and property claims.  In 2004, Jim joined Parker Claims where he worked until 2015 handling and investigating auto casualty and commercial trucking claims.  During his tenure handling claims for commercial clients, Jim also provided 24 hour on-call claim handling where he served various trucking clients with the on scene investigative needs.  In 2015, Jim transitioned to Best Claims Service LLC where he currently holds the title of Casualty General Adjuster.  In this role, Jim investigates and settles personal and commercial auto, commercial trucking, cargo and homeowners liability claims. 

 

Joe Gibson:  Casualty General Adjuster

Joe graduated from the University of Texas Permian Basin in 1993 with a Bachelor of Arts degree in Political Science and Criminal Justice.  In 1994, Joe began his adjusting career with Farmers Insurance as a Field Claims Adjuster.  From 1994 through 2001, Joe served in this role handling all aspects of each claim to include conducting thorough coverage and liability investigations, hiring reconstruction experts, attending mediations and negotiating and settling represented and unrepresented bodily injury claims.  From 2001 through 2008, Joe served as a Subrogation Specialist with Farmers where he pursued the recovery of monies from insured and uninsured responsible parties.  During this time, Joe also volunteered for three years as an arbitration panelist where he served as an impartial umpire rendering recovery decisions on disputed liability claims.  In 2008, Joe transitioned to the role of Property Catastrophe Claims Adjuster before joining Best Claims Service LLC in 2009.  Joe currently serves as a Casualty General Adjuster handling the investigation and resolution of personal and commercial auto, commercial trucking, cargo and homeowner’s liability claims. 

 

Mark Knouse:  Casualty General Adjuster

Mark graduated from Iowa State University with his Bachelor of Business Administration degree in 1984.  That same year, Mark began his adjusting career with GAB Business Services in Texas, handling a wide variety of automobile, property, general liability, and fidelity claims.  In 1986, Mark joined American General Insurance as a worker’s compensation and general liability adjuster.  In 1989 Mark assumed the role of Claims Manager for the Tyler, TX office with American General Insurance supervising multiline claims adjusters and conducting worker’s compensation pre-hearings.  In 1991 Mark began a 22-year career with U.S.A.A., holding various claims quality assurance and management positions.  In 2015, Mark joined Best Claims Service LLC where he currently handles personal and commercial auto, commercial trucking, cargo and homeowners liability claims.  Mark has earned his Senior Claims Law Associate (S.C.L.A.) and Associate in Claims (A.I.C.) designations.

 

Stephanie Peel:  Casualty General Adjuster

Stephanie graduated from Amberton University in 2003 obtaining her Bachelors in Business Administration.   Stephanie began her claims career in 2002 at Progressive Insurance where she held various titles to include Field Adjuster, Claims Trainer, Catastrophe Specialist and Large Loss Injury Adjuster.  In 2006, Stephanie joined AIG where she served as a Claims Manager overseeing a team handling personal auto claims.  Stephanie joined Travelers Insurance in 2008 where she managed a pending of litigated files which included personal auto, commercial auto and homeowners liability claims.  Stephanie joined Best Claims Service LLC in 2016 where she currently serves as a Casualty General Adjuster handling personal and commercial auto, commercial trucking, cargo and homeowners liability claims.  Stephanie is licensed and has experience in multiple states including; Texas, Oklahoma, Colorado, Arizona, Nevada, New Mexico, and Louisiana.